Last Updated: 10/13/2023

1. Customer Service Commitment

At Baked by Sunrise, we are dedicated to providing exceptional customer service and ensuring your satisfaction with our food-related products and services. We are committed to addressing your inquiries, concerns, or requests promptly.

2. Contact Information

  • Customer Service Hours: Our customer service team is available to assist you during regular business hours 9Am – 6PM Mountain Standard Time. Please feel free to contact us via:
  • Email: [Your Contact Email]
  • Online Chat: [Provide Link]

3. Custom Orders

  • Placing Custom Orders: We specialize in creating custom food products and services tailored to your unique preferences. Our team will work closely with you to understand your requirements and ensure that your custom order meets your expectations.
  • Order Confirmation: Before production begins, we will provide you with a detailed order confirmation that outlines your custom order specifications. Review this document carefully to ensure it aligns with your preferences.

4. Quality Assurance

  • Product Quality: We take pride in maintaining the highest quality standards for our food-related products. If you believe that your product does not meet these standards, please contact us immediately.
  • Returns and Refunds: If you receive a product that doesn’t meet your expectations or if you are dissatisfied for any reason, please contact our customer service team within 2 days of receiving the item. We will guide you through the return or refund process.

5. Return Process

  • Contact Us: To initiate a return or discuss your concerns, please contact our customer service team through your preferred contact method (phone, email, or online chat).
  • Return Authorization: We will provide you with a Return Authorization (RA) number. Please note that returns without an RA number will not be accepted.
  • Returning the Product: After receiving your RA number, carefully pack the item in its original packaging (if possible) and ship it to 900 S. 94th St. Suite 1040. Chandler AZ 85224. You are responsible for the return shipping costs unless the product is damaged or incorrect.
  • Refund or Replacement: Upon receiving the returned item, we will inspect it to determine its eligibility for a refund or replacement. We strive to process refunds within 5 days of receiving the return. In some cases, we may offer a replacement product.

6. Cancellations and Changes

  • Cancelling an Order: If you wish to cancel a custom order, please contact our customer service team as soon as possible. Order cancellations are subject to specific terms outlined in your order confirmation.
  • Changes to Custom Orders: We understand that your preferences may change. If you need to make alterations to your custom order, please contact us. We will do our best to accommodate changes, taking into account the stage of production.

7. Privacy and Security

  • Your personal and payment information is important to us. We handle your data with care, following industry-standard privacy and security practices. For more information, please refer to our Privacy Policy.

8. Feedback and Concerns

  • Your feedback is valuable to us. If you have any concerns, suggestions, or compliments regarding our products or services, please share them with us. We appreciate your insights and use them to continually improve our offerings.

9. Baked by Sunrise Community

  • Join our Baked by Sunrise community on social media to stay updated on our latest products, special promotions, and to engage with others who share your love for our food-related products.

Baked by Sunrise  appreciates your business and is committed to delivering exceptional quality and service. If you have any questions, please do not hesitate to contact our customer service team. Thank you for choosing us!

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